Stateside Speed Shop

Return policy

Plain English, no surprises. Full refunds on every return, 30-day window, two simple rules for who pays the return shipping.

Collectibles, merch & small items

Free return shipping

Keychains, t-shirts, signs, license plates, decals, hats, posters, memorabilia — anything small enough to ship in a padded envelope or small box. If you're not happy, we'll send you a prepaid return label and refund you in full.

· 30 days from delivery
· We email you a prepaid FedEx label (or request a different carrier if you prefer)
· Full refund as soon as we receive the item
· No restocking fee

Parts & big items

Buyer pays return shipping

Engines, tanks, fenders, frames, complete motorcycles, anything that ships freight or in a big box. Returnable for a full refund of the item price — return shipping is the buyer's cost since these are expensive to move.

· 30 days from delivery
· Buyer arranges return shipping, insured
· Full refund (item price, not original shipping) when the part arrives back safely
· No restocking fee

How to start a return

Message us within 30 days of delivery — WhatsApp, email, or eBay message all work.
Include the order or item number and a quick reason ("doesn't fit," "wrong part," "damaged in transit," etc.).
We reply same day (usually within a couple hours during shop hours) with either a prepaid label (small items / our fault) or a return address (big items).
Refund goes back to your original payment method as soon as we receive the item and confirm it's in the same condition we shipped it.

Refund timing

We process refunds within 3 business days of receiving the returned item and confirming its condition. After we issue the refund, the time it takes to appear on your statement depends on your payment method:

eBay · per eBay's standard refund timeline — usually 3–5 business days back to the original payment method.
Direct sales (arranged over WhatsApp/email) · refunded to the original payment method — typically 5–10 business days to reach your statement.
Bank transfer / international · 5–15 business days depending on your bank.

If a refund hasn't landed within those windows, email us — we'll resend the receipt or trace it with the processor.

Order cancellations (before shipping)

If you change your mind before we've shipped, message us as soon as you can — same channels as for returns. We'll cancel the order and issue a full refund (no fee) provided the item hasn't already been packed and a label hasn't been created. Once a label exists, the order follows the regular return process above.

What's not returnable

A short list. Everything else is covered by the 30-day window:

Parts modified after delivery — drilled, cut, welded, re-painted, re-plated. If you've changed the part, we can't put it back into inventory.
Special-order or custom-sourced items when clearly marked as such in the listing. We'll always flag these in writing before payment.
Items missing parts that were shipped with them — return everything we sent.

Items that arrived damaged or different from the description are not in this list — those are always our responsibility, see "Damage in transit" on the shipping page.

Contact

Easiest way to reach us

Last updated: 2026-07-07. This page is the authoritative return policy referenced from our Google Merchant Center listings and Schema.org product markup.